Refund policy

At Santoir, we are dedicated to providing you with an exceptional shopping experience. If for any reason your purchase does not meet your expectations, we are pleased to offer a complimentary return service. You have 14 days from the date of delivery to request a return—completely free of charge.

Our return process is designed to be effortless and tailored to your convenience. You may request a return through your personal account on our website or by contacting us via our Contact Form. Once your return request is submitted within the allowed time frame, we will initiate the process with DHL, who will reach out via email or SMS to arrange a pickup directly from your delivery address. After your return is approved, we will provide you with a prepaid shipping label and detailed instructions on how to prepare your package, ensuring a smooth and seamless experience from start to finish.

To be eligible for a return, the item must be in its original condition—unused, with all tags attached, and in its original packaging. Please retain your receipt or proof of purchase, as this will be required.

For any further assistance or inquiries regarding returns, our team is always available through the contact form in the Santoir website.

Damages and issues
We take great care in delivering your items. However, if you receive an item that is damaged, defective, or incorrect, please contact us immediately, and we will resolve the issue promptly and to your satisfaction.

Exchanges

For exchanges, the fastest way is to return the item and, once your return is accepted, place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed and credited to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

If you have not received your refund after 15 business days following approval, kindly contact us through our contact form or email us at contact@santoir.com.

At Santoir, we are committed to meeting your expectations and ensuring that the return process is smooth and straightforward for your convenience.