Shipping policy

 

Order Processing

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Partners

We have partnered with DHL Express to ensure reliable and efficient delivery of Santoir luxury leather handbags. Once your order is processed, it will be handed over to DHL Express for shipment.

Shipping Timeframes

Shipping times are calculated from the date of order processing and may vary based on your location and DHL Express shipping policies. Please refer to the estimated delivery times provided by DHL Express during checkout.

As a reference you can consider the following approximate timeframes:

  • European Union: 1-2 Working Days
  • United Kingdom: 1-2 Working Days
  • Rest of Europe: 2-3 Working Days
  • USA: 2-4 Working Days
  • Japan: 2-4 Working Days
  • Rest of The World: 2-7 Working Days*
*Kindly be aware that although most deliveries to the Rest of the World are typically fulfilled within 2-5 days, there might be a slight delay for deliveries to more distant locations, including Australia, China, and the UAE. However, all deliveries to these countries are expected to be fulfilled within 7 days.

Shipping Costs

All prices on our website include shipping costs, taxes, and duties. There are no additional charges beyond the displayed price during the checkout process.

International Shipping

We offer international shipping to customers around the world. Please note that customs duties and taxes are already included in the product price.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information provided by DHL Express. You can track your order through the DHL Express website or their mobile app.

Delayed or Lost Shipments

While we strive to ensure timely delivery, Santoir is not responsible for any delays caused by customs clearance, weather conditions, or other unforeseen circumstances. In the rare event of a lost shipment, please contact us, and we will work with DHL Express to resolve the issue.

Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Shipping Restrictions

Some countries may have restrictions on the import of certain goods. It is the responsibility of the customer to be aware of and comply with any import regulations and restrictions in their country.

Contact Information

If you have any questions or concerns regarding your shipment, please contact our customer support: Contact us.