Santoir bags set themselves apart from other luxury brands through a commitment to quality, transparency and timeless design.

Quality and Transparency

We believe in empowering you to make informed decisions. Every Santoir bag provides detailed information on the materials, from high-quality leather to durable hardware. You will also find clear information about the production process and how to care for your bag. We are against overconsumption, so if a bag does not perfectly suit your needs, we kindly encourage you to wait for the perfect match.

Timeless and Functionality

We prioritize functionality and enduring style over fleeting trends. Our prototypes undergo rigorous testing to ensure they meet both criteria. Every Santoir bag features at least one secure zip pocket and a convenient open pocket for everyday essentials. With timeless design and exceptional quality, you are not just purchasing a bag; you are investing in a heirloom piece to be treasured for generations.

Receive What You Are Paying For

At Santoir, true luxury is inherent in the quality of our products and service. We do not rely on inflated prices to create a perception of luxury.

We are pleased to offer free worldwide shipping on all orders placed on
santoir.com.

• For most Spain orders, delivery is guaranteed next day if ordered before 12pm Monday-Friday.
• Any orders placed after 3pm on Fridays will arrive the following Tuesday.
• Orders being delivered to Europe will take 1-2 working days and orders being delivered to the rest of the world will take 2-3 working
  days.

Santoir is not responsible for any unanticipated delays caused by destination customs clearance processes. For more delivery information click here.

All purchases made on santoir.com will be delivered DHL Express.

Once your order has been dispatched you will receive a confirmation email from DHL. Using the tracking number and link provided in this email you will be able to track your order, register further instruction for the courier (e.g. to leave the parcel with a neighbour) or opt to change the delivery address. Please note that changes to the delivery address can only be facilitated within the same country as the original delivery address.

A signature and ID are required upon all deliveries.

Santoir uses DHL Express for all customer orders purchased online.

For security reasons, it is not possible to change the delivery address once the order has been dispatched. This ensures the safe and accurate delivery of your item.

If you need any assistance or have questions regarding your delivery, our Customer Care Advisors are here to help. Please reach out to us through the contact form, and we will be happy to assist you.

Purchases made on santoir.com will be delivered by DHL Express. Tracking information will be shared with you once your order is shipped.

Yes, as long as the person accepting your delivery has a valid photo ID and provides a signature.

Your order will be delivered by DHL Express 2-7 working days from the time you receive the shipping confirmation email. DHL Express will send you an email to share tracking information once your order is shipped.

As a reference you can consider the following approximate timeframes:

• European Union: 1-2 Working Days
• United Kingdom: 1-2 Working Days
• Rest of Europe: 2-3 Working Days
• USA: 2-4 Working Days
• Japan: 2-4 Working Days
• Rest of The World: 2-7 Working Days*

*Kindly be aware that although most deliveries to the Rest of the World are typically fulfilled within 2-5 days, there might be a slight delay for deliveries to more distant locations, including Australia, China, and the UAE. However, all deliveries to these countries are expected to be fulfilled within 7 days.

Upon arrival of your delivery, you will need to show an official photo ID (passport, driving license or EU ID card).

If you are not home at the time of delivery, please reschedule your timeslot using the DHL Express platform shared to you over message and email. Please note, official photo ID (passport or driving license) of the purchaser will be required upon delivery.

Orders made through santoir.com undergo prompt processing to facilitate expedited delivery to you. Consequently, once an order is placed, it cannot be canceled or altered. Should you wish to initiate a return upon receipt of your order, kindly consult the enclosed return instructions accompanying your shipment.

To view the full list of countries Santoir ships to, please click on the country switcher located at the bottom left of any page on our website. If your country is listed, you can proceed to place your order for delivery to your address.

Free returns are available within 14 days of your online order delivery date.

Simply login to your account and select returns or send an email to contact@santoir.com, indicating the return request with the order number and the emailed receipt. Items must be in perfect condition, unworn, returned in original shipping packaging and original branded packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes.

Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return.

Refunds

Refunds can take up to 10 working days to be processed after the cancellation of the order. Working days are defined as Monday to Friday 9am to 6pm, excluding public holidays in Spain or the country of purchase. Refunds will be made to the original buyer, in the original method of payment.

Exceptions

No returns and exchanges are accepted for personalized items.

Upon receipt of your item(s), and subject to inspection approval by our Quality Service Department, we will proceed with the return. Refunds can take up to 10 working days to be processed after the cancellation of the order. Working days are defined as Monday to Friday 9am to 6pm, excluding public holidays in Spain or the country of purchase. Refunds will be made to the original buyer, in the original method of payment.

There are no return costs. We offer free returns.

Santoir leather goods collections are exclusively produced in our workshops located in Ubrique, south of Spain. In each of our workshops, we uphold our tradition of excellence and refinement through meticulous attention to detail, the selection of premium materials, and the expertise of our craftsmen, ensuring the perpetuation and revitalization of our enduring values of distinguished quality and sophistication.

Absolutely. Every Santoir bag is meticulously handcrafted in Ubrique, Spain, ensuring the essence of European luxury craftsmanship.

Santoir employs two exquisite leathers: Soft Natural Grain and Pebbled Grain. Both are sourced from European calf, a byproduct of the food industry that tanners recycle and transform into a stable high-quality consumer product.

Find all the information you need to make an informed decision on each Santoir bag product page. This includes details on leather and hardware quality, dimensions, available colors, and even gifting information.

To preserve your bag in optimal conditions, shield it from water, oils, perfumes, and cosmetics. Keep it away from excessive heat and damp. If it gets wet, blot gently with a soft cloth and let it air dry. Revitalize its metal hardware with a dry jewelry cleaning cloth. Exercise caution in humid conditions to prevent color transfer with light-colored garments. When not in use, store your Santoir bag in the provided dust bag to protect it from dust and scratches. more information visit the Care Guide

You can request a repair by contacting us through the contact form, selecting 'Technical Difficulties and Repairs' under 'Type of Request.' Your request will be reviewed by our experts, who will send you a repair quotation based on their assessment. If you approve the quotation, you will be sent a complimentary DHL shipping label to send your item to our workshop and will be shipped back to your home address when the repair is ready.

No, all Santoir bags share the same product care recommendations, requiring minimal maintenance. For more details, please refer to our comprehensive Product Care Guide.

No. Santoir leather goods are crafted from high-quality materials designed to last. With proper care, your bag will maintain its beauty for years to come. Our Care Guide offers tips on using gentle cleaning methods to keep your bag looking its best.

Cleaning Your Santoir Bag

• For Everyday Care:
  Use a soft, damp (not wet) microfiber cloth to gently wipe down the leather surface.
  Allow the bag to air dry naturally away from direct heat sources, such as sunlight or radiators.
• If Your Bag Gets Wet:
  Blot away excess moisture immediately with a soft, absorbent cloth. Let the bag air dry completely at room temperature. Avoid using heat sources like a hairdryer, as this can damage the leather.

Hardware Care

• Maintain the shine of your bag's hardware by gently buffing it with a dry jewelry cleaning cloth.

For detailed information, please visit our care guide.

All orders are also sent with a physical gift receipt, excluding prices.

All purchased items are gift-wrapped on a complimentary basis.

Yes, you can enter the recipient's address in the section "delivery address." Please, bear in mind that you should enter your own address as the "billing address" (that information will be included on the invoice and gift receipt).

Orders made through santoir.com undergo prompt processing to facilitate expedited delivery to you. Consequently, once an order is placed, it cannot be canceled or altered. Should you wish to initiate a return upon receipt of your order, kindly consult the enclosed return instructions accompanying your shipment.

Please ensure you have switched to the country you want to have the order delivered to. Use the country switcher to select the country. The country switcher can be found in the bottom left-hand corner when browsing on desktop, or in the main menu when browsing on mobile. By selecting a country, you will browse and pay in the local currency.

While monogramming and initials are not currently available, subscribe to our newsletter to be the first to know when we launch this service.

At Santoir, we're committed to environmental and social responsibility throughout our entire production process. We use sustainable and ethically sourced materials in all our products, packaging, and delivery.

• Leather: 
  Our European calf leather is a byproduct of the food industry, ensuring responsible use of materials. This not only minimizes waste but also guarantees exceptional quality for your Santoir bag.
• Hardware:
  Santoir bags are crafted with 100% recyclable brass hardware, plated in luxurious 18k gold for a finish that complements the sustainable core and is built to last a lifetime.
• Packaging:
  We prioritize using renewable and recyclable materials for our boxes, leaflets, and tags, complying with strict European regulations. We minimize plastic use whenever possible, always prioritizing the protection of your product.

We value authenticity at Santoir, so we don't partner with influencers through gifting. The market can be saturated with biased reviews, and we believe in building trust through transparency. We focus on providing our customers with high-quality products and a genuine brand experience.