To preserve your bag in optimal conditions, shield it from water, oils, perfumes, and cosmetics. Keep it away from excessive heat and damp. If it gets wet, blot gently with a soft cloth and let it air dry. Revitalize its metal hardware with a dry jewelry cleaning cloth. Exercise caution in humid conditions to prevent color transfer with light-colored garments. When not in use, store your Santoir bag in the provided dust bag to protect it from dust and scratches. more information visit the Care Guide

You can request a repair by contacting us through the contact form, selecting 'Technical Difficulties and Repairs' under 'Type of Request.' Your request will be reviewed by our experts, who will send you a repair quotation based on their assessment. If you approve the quotation, you will be sent a complimentary DHL shipping label to send your item to our workshop and will be shipped back to your home address when the repair is ready.

No, all Santoir bags share the same product care recommendations, requiring minimal maintenance. For more details, please refer to our comprehensive Product Care Guide.

No. Santoir leather goods are crafted from high-quality materials designed to last. With proper care, your bag will maintain its beauty for years to come. Our Care Guide offers tips on using gentle cleaning methods to keep your bag looking its best.

Cleaning Your Santoir Bag

• For Everyday Care:
  Use a soft, damp (not wet) microfiber cloth to gently wipe down the leather surface.
  Allow the bag to air dry naturally away from direct heat sources, such as sunlight or radiators.
• If Your Bag Gets Wet:
  Blot away excess moisture immediately with a soft, absorbent cloth. Let the bag air dry completely at room temperature. Avoid using heat sources like a hairdryer, as this can damage the leather.

Hardware Care

• Maintain the shine of your bag's hardware by gently buffing it with a dry jewelry cleaning cloth.

For detailed information, please visit our care guide.