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Where are Santoir products manufactured?

Santoir leather goods collections are exclusively produced in our workshops located in Ubrique, south of Spain. In each of our workshops, we uphold our tradition of excellence and refinement through meticulous attention to detail, the selection of premium materials, and the expertise of our craftsmen, ensuring the perpetuation and revitalization of our enduring values of distinguished quality and sophistication.

Are Santoir bags really made in Europe?

Absolutely. Every Santoir bag is meticulously handcrafted in Ubrique, Spain, ensuring the essence of European luxury craftsmanship.

What types of leather are used in Santoir bags?

Santoir employs two exquisite leathers: Soft Natural Grain and Pebbled Grain. Both are sourced from European calf, a byproduct of the food industry that tanners recycle and transform into a stable high-quality consumer product.

Can I find detailed dimensions for each Santoir handbag?

Find all the information you need to make an informed decision on each Santoir bag product page. This includes details on leather and hardware quality, dimensions, available colors, and even gifting information.

How do I care for my Santoir bags?

To preserve your bag in optimal conditions, shield it from water, oils, perfumes, and cosmetics. Keep it away from excessive heat and damp. If it gets wet, blot gently with a soft cloth and let it air dry. Revitalize its metal hardware with a dry jewelry cleaning cloth. Exercise caution in humid conditions to prevent color transfer with light-colored garments. When not in use, store your Santoir bag in the provided dust bag to protect it from dust and scratches. more information visit the Care Guide

How can I repair my Santoir bag?

You can request a repair on the following email: contact@santoir.com. Your request will be reviewed by our experts who will send you a repair quotation based on their assessment. If you approve the quotation, you will be sent a complimentary DHL shipping label to send your item to our Workshop and will be shipped back to your home address when the repair is ready. Click here for more information. (redirects to repairs)

Are there any specific care instructions for different types of Santoir bags?

No, all Santoir bags share the same product care recommendations, requiring minimal maintenance. For more details, please refer to our comprehensive Product Care Guide.

Do you offer specific products for maintaining and caring for Santoir leathergoods?

No. Santoir leather goods are crafted from high-quality materials designed to last. With proper care, your bag will maintain its beauty for years to come. Our Care Guide offers tips on using gentle cleaning methods to keep your bag looking its best.

Are there recommended cleaning products for Santoir bags?

Cleaning Your Santoir Bag

  • For Everyday Care:
    Use a soft, damp (not wet) microfiber cloth to gently wipe down the leather surface.
    Allow the bag to air dry naturally away from direct heat sources, such as sunlight or radiators.
  • If Your Bag Gets Wet:
    Blot away excess moisture immediately with a soft, absorbent cloth. Let the bag air dry completely at room temperature. Avoid using heat sources like a hairdryer, as this can damage the leather.

Hardware Care

  • Maintain the shine of your bag's hardware by gently buffing it with a dry jewelry cleaning cloth.

For detailed information, please visit our care guide.

Can I get my purchase gift-wrapped?

All items purchased as a gift are gift-wrapped on a complimentary basis.

Can I add monograms or initials to my Santoir handbag?

While monogramming and initials are not currently available, subscribe to our newsletter to be the first to know when we launch this service.

What makes Santoir bags unique compared to other luxury brands?

Santoir bags set themselves apart from other luxury brands through a commitment to quality, transparency and timeless design.

Quality and Transparency

We believe in empowering you to make informed decisions. Every Santoir bag provides detailed information on the materials, from high-quality leather to durable hardware. You'll also find clear information about the production process and how to care for your bag. We're against overconsumption, so if a bag doesn't perfectly suit your needs, we kindly encourage you to wait for the perfect match.

Timeless and Functionality

We prioritize functionality and enduring style over fleeting trends. Our prototypes undergo rigorous testing to ensure they meet both criteria. Every Santoir bag features at least one secure zip pocket and a convenient open pocket for everyday essentials. With timeless design and exceptional quality, you're not just purchasing a bag; you're investing in a heirloom piece to be treasured for generations.

Receive What You Are Paying For

At Santoir, true luxury is inherent in the quality of our products and service. We don't rely on inflated prices to create a perception of luxury.

Are Santoir bags made from sustainable or ethically sourced materials?

At Santoir, we're committed to environmental and social responsibility throughout our entire production process. We use sustainable and ethically sourced materials in all our products, packaging, and delivery.

  • Leather: 
    Our European calf leather is a byproduct of the food industry, ensuring responsible use of materials. This not only minimizes waste but also guarantees exceptional quality for your Santoir bag.
  • Hardware:
    Santoir bags are crafted with 100% recyclable brass hardware, plated in luxurious 18k gold for a finish that complements the sustainable core and is built to last a lifetime.
  • Packaging:
    We prioritize using renewable and recyclable materials for our boxes, leaflets, and tags, complying with strict European regulations. We minimize plastic use whenever possible, always prioritizing the protection of your product.

Does Santoir partner with “influencers” through gifting?

We value authenticity at Santoir, so we don't partner with influencers through gifting. The market can be saturated with biased reviews, and we believe in building trust through transparency. We focus on providing our customers with high-quality products and a genuine brand experience.

Does Santoir offer discounts or promotional codes?

At Santoir, we strive to provide exceptional value throughout the year. That's why we focus on offering the highest quality materials and craftsmanship at a fair price, rather than temporary discounts.