Fortuna Smooth - Product Details

Availability: 

The Fortuna bag is available in a limited quantity exclusively at Santoir.com

Shipping & Delivery

While we take every necessary precaution to ensure the safe delivery of your order, we have no control over packages once they leave our facilities. If your package is lost or damaged during transit, please contact our customer service team, and we will be happy to assist you in resolving the issue directly with the carrier.

Andorra, Australia, Austria, Belgium, Brunei, Bulgaria, Canada, Chile, Croatia, Cyprus, Czechia (Czech Republic), Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, and the United States of America.

Risk Free Purchase

At Santoir, we are committed to providing a risk-free shopping experience for all customers purchasing through santoir.com. This policy is designed to ensure maximum security and peace of mind with every transaction. Our Risk-Free Purchase Policy includes:

Workshop Inspection
Each Santoir bag undergoes rigorous quality checks at our workshop to ensure only products meeting our standards are made available.

Pre-Shipment Inspection
Before each dispatch, our team meticulously inspects and gift-wraps every product once it passes final approval, ensuring it arrives in perfect condition.

Product Identification
Every Santoir item has a unique identification number, allowing us to track the workshop and production date, guaranteeing authenticity and traceability.

Free Shipping with Full Insurance
All shipments are made via DHL Express’s GoGreen programme, fully insured at no additional cost, covering the total value of the product against loss or accidents.

Taxes and Duties Covered
Santoir covers all applicable taxes and duties, so the price you see is the final price. You will not incur additional VAT, duties, or customs fees. DHL may require further information to complete the customs process, but there will be no additional cost to you.

Secured Product Reception
A signature and ID are required for delivery. Santoir provides free delivery scheduling via DHL Express to ensure a smooth and successful delivery.

Free Returns
If, for any reason, your purchase does not meet your expectations, you have 14 days from delivery to request a free return. Our return process is designed to be simple: complete our contact form at santoir.com or email us at contact@santoir.com, and we will handle the rest.

Product Guarantee

All Santoir handbags include a 12-month guarantee. In the rare case your bag needs repair (e.g., for a lock, handle, or stitching issue) within 12 months of purchase, we will arrange collection, repair, and return delivery at no additional cost. A purchase receipt is required.

Warranty Limitations
The guarantee does not cover normal leather wear or marks/stains (please avoid strong-dyed clothing such as dark jeans, which may transfer colour). It also excludes natural softening of the bag’s shape that occurs with use, as these are not quality faults.

After 12 months, Santoir offers a repair service for a fee, covering repair and shipping costs if needed. If hardware breaks after 12 months, we will replace it if still in stock, as we do not reorder hardware for discontinued styles.

For questions, please email us at contact@santoir.com or use our contact form at santoir.com.

Warnings and Exclusions

Leather
Each leather skin is unique; slight colour variations or vein marks are natural features that add to this luxury item’s charm.

Hardware
Our hardware features a real 18k gold finish. To maintain its lustre, avoid contact with other surfaces, liquids, and hand lotions. Santoir cannot accept complaints for loss of colour in the gold finish.

Logo
The Santoir logo is applied via heat-transfer foil. Avoid contact with surfaces and liquids to preserve its clarity and colour. We do not accept complaints for loss of colour or clarity in the logo.

Handle with Care
Santoir products are designed for fashion use only. Santoir is not liable for defects or damages caused by:
a) Normal wear and tear,
b) Rough handling, such as dropping, bending, or dragging,
c) Improper use, including disregard for provided care instructions.

Gift Packaging

Exquisite Gift Presentation

At Santoir, we understand the importance of a memorable gifting experience. Each luxury leather bag comes in its own signature gift box, enhancing the unwrapping moment. Crafted with care, our gift boxes ensure your purchase arrives perfectly. Plus, every Santoir bag includes our signature herringbone cotton dustbags for protection and preservation. We prioritize sustainability in our packaging, with FSC-certified boxes. Learn more about our commitment to sustainability here.

Fortuna Care Guide

Product Sustainability

This bag has been meticulously and exclusively crafted in our workshops in the south of Spain, upholding the tradition of artisanal production while embracing contemporary environmentally-friendly methods.

The leather used in this product is sourced exclusively from Spanish calves raised to European standards, and it's a byproduct of the meat industry—showcasing our commitment to environmental responsibility. We source our leather from top-notch Spanish tanneries, rigorously audited and certified by the Leather Working Group (LWG). This standard requires tanneries to minimize water and energy consumption and reduce potentially hazardous substances. Beyond adhering to LWG standards, our tanneries stand as steadfast partners in our ongoing commitment to responsible sourcing and continual improvement such as Zero Discharge of Hazardous Chemicals (ZDHC) and implementation of material traceability systems.

For further information regarding sustainability click here.